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Returns, Shipping & Store Policies


Christmas Returns:

We will accept Christmas gift returns until January 2nd, 2021. All items must be in new condition with tags attached and gift receipt present. Items can be returned for store credit or exchange. 

To start your return, please click hereAs a reminder, all Sale, Last Ones, Masks, Accessories, Swim, and Artwork are final sale. Please see full policy below.

Thank you for shopping with us! If you have any questions, please call 910.679.4101.  

Shipping Policies:

ZIA Boutique is not responsible for:

  • Products marked delivered by USPS. Please contact your local Post Office for information regarding your package or to submit a claim.
  • Products that are lost or damaged in the mail. USPS or UPS is responsible for all packages once they leave the shop. 
  • Stolen packages. We cannot be held responsible for packages that are delivered but stolen from porch or mailbox.
  • Delays with shipping. We will get your package in the mail ASAP but once it leaves the shop, we cannot be held responsible. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. 

All of our shipments include Tracking and Delivery Confirmation. If you receive a notification that your package has been delivered to your order address but you have not received your order, please contact your local carrier or USPS directly to investigate. We cannot be held accountable for packages where tracking information indicates that your order was delivered to the order address. 

Postal Numbers:

  • USPS: 1-800-275-8777

  • UPS: 1-800-742-5877

In-Store Purchases

We want you to be happy with your purchases! Please note that all purchases can be exchanged or returned for store credit only within 7 days of purchase. No cash, check or credit card refunds will be given. All original tags must be attached to items and items must be in new, unworn condition. All jewelry, sunglasses, accessories, lingerie, SALE items, artwork and holiday merchandise purchases are FINAL SALE. No exceptions.

Online Purchases

Thank you for shopping with us online and supporting our small business! We want you to love your purchase! If your item does not work out, we will kindly accept returns for store credit or exchange that are postmarked within 10 days of purchase. Our return portal will not accept requests outside of that window. If you receive an item that is damaged, please notify us within 1 day of receipt. We cannot accept damaged items past that point. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. All jewelry, sunglasses, accessories, lingerie, SALE items, artwork and holiday merchandise purchases are FINAL SALE. No exceptions.

Special Orders

All special orders are taken with pre-payment and are final sale. 

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