Returns, Shipping & Store Policies
While we hope you love your order, we understand if you need to make a return. To start your return for your online order, please click here. The portal will allow you to submit your request for a return for store credit.
Orders purchased both in-store or online are available to return for store credit. All Sale, Last Ones, Masks, Accessories, Swim, and Artwork are final sale. Please see full policy below.
Thank you for shopping with us! If you have any questions, please call 910.679.4101.
ZIA Boutique is not responsible for:
- Products marked delivered by USPS. Please contact your local Post Office for information regarding your package or to submit a claim.
- Products that are lost or damaged in the mail. USPS or UPS is responsible for all packages once they leave the shop.
- Stolen packages. We cannot be held responsible for packages that are delivered but stolen from porch or mailbox.
- Delays with shipping. We will get your package in the mail ASAP but once it leaves the shop, we cannot be held responsible.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
All of our shipments include Tracking and Delivery Confirmation. If you receive a notification that your package has been delivered to your order address but you have not received your order, please contact your local carrier or USPS directly to investigate. We cannot be held accountable for packages where tracking information indicates that your order was delivered to the order address.
Postal Numbers:USPS: 1-800-275-8777
We want you to be happy with your purchases! Please note that all purchases can be exchanged or returned for store credit only within 7 days of purchase. No cash, check or credit card refunds will be given. All original tags must be attached to items and items must be in new, unworn condition. All jewelry, sunglasses, accessories, lingerie, SALE items, artwork and holiday merchandise purchases are FINAL SALE. No exceptions.
Thank you for shopping with us online and supporting our small business! We want you to love your purchase! If your item does not work out, we will kindly accept returns for store credit that are postmarked within 10 days of purchase. Shipping costs will not be refunded. Our return portal will not accept requests outside of that window. Store credit can be used online or in-store and can be applied toward an exchange of size should the item still be available once credit is issued. Due to the nature of our business and the select number of sizes we receive, we cannot guarantee that a size exchange will be available. All sale items are final sale. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. If you receive an item that is damaged, please notify us within 1 day of receipt. We cannot accept damaged items past that point. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. All jewelry, sunglasses, accessories, lingerie, SALE items, artwork and holiday merchandise purchases are FINAL SALE. No exceptions.
All special orders are taken with pre-payment and are final sale.